Rajiv was skeptical. "This looks like homework. How does this help me?"

She opened Microsoft Excel. "This," she said, "is your new brain."

Priya built a spreadsheet with seven critical columns. She explained each one as Rajiv watched over her shoulder.

Now, when a customer walks in and asks, "Can you fix my car by Friday?" Rajiv doesn't run to the shelf. He opens Excel. He checks the list. He gives an answer in ten seconds.

Bolts were in biscuit tins. Brake pads sat next to spark plugs. When a customer needed a specific water pump for a 2018 Hyundai i20, Rajiv would spend twenty minutes rummaging through shelves, mumbling to himself. Often, he'd order a part he already had, or worse, promise a repair he couldn't complete.