if(init && start && end && sl) init("Agent007", "PremiumSupport"); start("INT-001"); Sleep(2000); end("INT-001", 0); printf("Service Level: %.1f%%\n", sl("PremiumSupport"));
// Dummy internal logging static void logEvent(const char* msg) char buf[512]; SYSTEMTIME st; GetLocalTime(&st); sprintf(buf, "[%02d:%02d:%02d] COPC: %s\n", st.wHour, st.wMinute, st.wSecond, msg); OutputDebugStringA(buf); // logs to debug output / can write to file
#endif
#endif #define BUILDING_COPC_DLL #include "copc_dll.h" #include <windows.h> #include <stdio.h> #include <time.h> typedef struct char interactionId[64]; time_t startTime; int abandoned; InteractionRecord; COPC DLL
cl /LD /DBUILDING_COPC_DLL copc_dll.c /FeCOPC.dll
// Log interaction end (calculate handle time, service level impact) COPCDLL_API int __stdcall CopcLogEnd(const char* interactionId, int abandoned);
void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0; if(init && start && end && sl) init("Agent007",
// Cleanup resources COPCDLL_API void __stdcall CopcShutdown(void);
int __stdcall CopcLogStart(const char* interactionId)
I’ll assume you’re asking for a (e.g., a shared library that implements certain call center / customer service performance management functions, likely for integration with telephony or workforce management systems). printf("Service Level: %.1f%%\n"
// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);
return -1; // not found
int __stdcall CopcInit(const char* agentId, const char* skillGroup)
auto init = (COPCDLL_API int(__stdcall*)(const char*, const char*))GetProcAddress(dll, "CopcInit"); auto start = (COPCDLL_API int(__stdcall*)(const char*))GetProcAddress(dll, "CopcLogStart"); auto end = (COPCDLL_API int(__stdcall*)(const char*, int))GetProcAddress(dll, "CopcLogEnd"); auto sl = (COPCDLL_API double(__stdcall*)(const char*))GetProcAddress(dll, "CopcGetServiceLevel");